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Our Store Will Be Permanently Closing On July 31, 2024. Last Day To Place Orders Is July 19th at Midnight. Enjoy 30% OFF Storewide!

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FAQ

When will an out of stock item become available?
  • At Jaci & Co., we believe in offering you a constantly evolving selection of unique and exclusive items. Unlike traditional retailers, we don't frequently restock items as we curate new arrivals daily to keep our inventory fresh and exciting. This approach ensures that each visit to our online shop is a delightful discovery experience with new treasures waiting to be found.

Can I cancel my order?

  • Unfortunately, once an order has been submitted, itis swiftly processed by our automated system and sent directly to our warehouse for packaging and shipment. Due to this efficient process, we're unable to cancel orders once they've been placed.
How do sizes run and how do they fit?
  • All information regarding sizing, measurements, fit, etc. can be found in the products description underneath each product. If you have further questions, you can DM us on Instagram or Facebook. You can also email us info@jacinco.com.

How long does it take for me to get my order?

  • All orders are packed and shipped by 1 - 5 business days from our warehouse in Utah. Shipping time for US orders typically takes between 2-7 business days from the time sent from the warehouse.

What is the return policy and how do I begin the process of a return?

  • At Jaci & Co., we understand shopping online can be tricky. We offer a simple solution if you decide your order is not perfect. You have 30 days from the day you receive your item(s) to send back the items for a credit in the form of a Jaci & Co. E-Gift Card. You may also return for an exchange if quantities/size/colors are available. 
  • All items being returned must be unworn, unwashed, and in original condition with all tags attached. ALL SALE/JEWELRY ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to the sender. 
  • Once an order has been placed, we can NOT cancel the order and refund back to your credit card. The ONLY option is for store credit. This includes if you place an order multiple times by "accident." PLEASE check your order BEFORE you hit submit.

To initiate a return, please email us at returns@jacinco.com.

Thank you